We want you to love your purchase!

Please Note: Rock Steady Products

  • All pieces are created by hand, so no two items are identical. That’s the beauty of our designs.
  • Please allow for slight variances in custom orders.
  • Our stones are beautifully natural, and therefore not identical.
  • All Sales are FINAL. Exchanges may be made if items are in original sellable condition.

Payment

  • We accept payment via Paypal, Visa, MasterCard, American Express and Discover, Personal Checks, and Money Orders.
  • A 9% California sale tax will be included in the price shown for all items.
  • Orders of any shape and size, cannot be cancelled, after payment is made.

Shipping

  • We offer FREE First Class SHIPPING within the continental USA
  • Canadian orders  are 20$
  • International shipping varies by country. Feel free to contact us for more information.
  • Customs charges, are buyers responsibility.

Shipping Orders

  • All in stock orders are usually shipped the day after payment is received.
  • Please allow up to 5 business days before shipping for custom orders (usually much sooner).

Shipping Methods

  • Orders within the USA are shipped via First Class mail, unless otherwise specified by buyer.
  • International orders are shipped via first class international mail, unless otherwise specified by buyer.

Insurance

  • Minimal Insurance is provided with purchase.
  • We package our products, very carefully! So you can receive them in perfect condition.

Shipping Upgrades

  • Contact us if you need additional postal services or expedite shipping.

Refunds and Exchanges

  • We strive for 100% customer satisfaction.
  • If for any reason you are not happy with an item, please contact us.

Returned Items, Must be Unworn, Re-Sellable, and in their Orginal Condition

  • Shipping charges will not be refunded.
  • Buyer is responsible for the cost of shipping returned items.
  • ALL custom-made orders are a final sale.